Terms and conditions

Terms and Conditions - Creatour World

Please read the following terms and conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions.

These terms and conditions apply to bookings you make with online bookings made via our website as well as telephone or email.  These terms and conditions govern our relationship with you. Once we accept a booking from you, It is your responsibility to make yourself aware of those other terms and conditions.

 

  • OUR DETAILS

 

We are  Creatour World, a limited company incorporated in England (company number 12873013) whose registered address is at Unit 3 Shelley Farm Shelley Lane, Ower, Romsey, Hampshire, England, SO516AS. ('we', 'us', 'our'). We are specialist travel tour organizers and our business operates out of the United Kingdom (UK). Our services are as advertised.  

 

  • APPLICATION OF BOOKING CONDITIONS 

 

Your contract with us is subject to these terms and conditions. A contract will exist between us once you have paid for your tour and we have issued you with our booking confirmation. If any part of our contract with you is found to be invalid or unenforceable, then the remainder of it will not be affected and will remain valid and enforceable.

When you book the tour, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone traveling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.

Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.

 

  • PRICES AND TAXES

 

All prices that we show are in United States Dollars and include all applicable taxes. 

 

 

  • INCLUSIONS

 

The price of your tour includes:

  • all accommodations as listed on the website
  • all transport listed on the website
  • Participating in all the events as listed on the website
  • sightseeing and meals as listed on the website
  • the services of a tour leaders as described on the website

 

 

  • EXCLUSIONS

 

The  price of your tour does not include:

  • international flights 
  • airport transfers, taxes and excess baggage charges 
  • meals other than those specified on the website
  • Visa and passport fees
  • travel insurance
  • Optional activities and all personal expenses

 

 

 

  • AGE & HEALTH REQUIREMENTS

 

Minimum General Policy: For most of our tours the minimum age is 18 years.
Maximum General Policy: we have no upper age limit though we remind you that our trips can be physically demanding and participants must ensure that they are suitably fit to allow full participation. 

 

  • SMALL GROUPS

 

Our tours are guaranteed to perform once they have 30 fully paid travelers unless minimum group size specifically states otherwise. In case minimum group size is not met, Creatour World reserves the right to cancel the trip until 30 days before the starting date. You are entitled for a refund of the entire tour price previously paid to us. All other claims are barred.

 

 

  • FLEXIBILITY

 

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events. 

 

 

  • CHANGE OF ITINERARY

 

While we operate all tours as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. 

After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

 

  • CANCELLATIONS 

 

If you wish to cancel your tour booking we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so. 

Our cancellation charges will apply (see the table cancellation charges BELOW) 

Number of days left before your due date of departure when your authority in writing is received by us. 

60 days or more —100%

59 - 43 days: 70-%

42 - 29 days: —50%

28 - 7 days: —-30%

6 days or less: —0%

 

 

  • CANCELLATION BY CREATOUR WORLD

 

We reserve the right to cancel your booking.  If your tour is canceled, you can either have a refund of all monies paid or accept an alternative date of comparable standard from us. 

 

 

  • PASSPORT AND VISAS

 

It is your responsibility to ensure that you and everyone traveling with you have valid passports, appropriate visas and vaccinations. Your passport must be valid for 6 months beyond the duration of the tour. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your tour; please refer to the website for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation. 

 

 

  • TRAVEL INSURANCE

 

All our clients need to have a personal travel insurance. You are responsible for obtaining the insurance. Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation, with a recommended minimum coverage of —--------- for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. Travel insurance information will be gathered by the tour leader on the first day of your trip. We recommend that you read carefully the General Terms and Conditions of your Insurance before Departure. 

 

  • AUTHORITY ON TOUR

 

Our group trips are run by group leaders. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the tour. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the tour immediately, with no right of refund. We may also elect not to carry you on any future tours booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines. 

 

  •  LIMITATION OF LIABILITY

 

Creatour World is not liable if the non-performance or bad performance of the contract is due to:

  • a failure to act on the side of the customer;
  • an unforeseeable and unavoidable omission by a third party, which is not involved in providing the contractually agreed services;
  • force majeure or an event, which Creatour World or a service provider could not have foreseen or avoided, notwithstanding the exercise of due care.

Creatour World  therefore is not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, decisions taken by the authorities, third-party delays, etc., or for changes in schedule due to flight schedule changes.

 

  • OPTIONAL ACTIVITIES

 

Optional activities not included in the tour  price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

 

 

  • CLAIMS & COMPLAINTS

 

If you have a complaint about your tour please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.

 

 

  •  LAW AND JURISDICTION

 

This contract is governed by English Law and the exclusive jurisdiction of the English courts.

 

 

  • UPDATING OF TERMS AND CONDITIONS

 

The Company reserves the right to update and/or alter these terms and conditions at any time, and it is the Clients responsibility to be familiar with them. The latest terms and conditions can always be found on the Company website www.creatour.com  and will supersede any previous versions.

 

  • PRIVACY POLICY

 

Any personal information that we collect about you may be used for any purpose associated with the operation of a tour or to send you marketing material in relation to our events and special offers. The information may not be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. 

 



Contacts

Feel free to contact us

Shelley Farm, Shelley Lane, Romsey, Hampshire, UK SO516AS
customerhelp@creatour.com
CreaTour World Limited LTD
+44 808 501 5724

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